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    HHIE -  Frequently Asked Questions

    What is HHIE?
    The HHIE App is a robust, interoperable data exchange system that enables all health care providers, health plans, clinics, and hospitals to contribute and access complete health information with confidence throughout Hawaii.
    HHIE Key Facts
    • Results - Within the Results tab, you can filter or search on Labs, Rads, Transcriptions, or Paths. You can click the search results to view more details and print or save the details as a pdf. Click on return to results to go back to the filtered search results.
    • Medications - Within the medications tab, you are able to see allergies that the patient reported, medication alerts if the patient has not refilled their prescription on time, and medication history. Click on Query Medication History to see all medication results.
    • Documents - Within the documents tab, you will find documents from HPH, VA, & Department of Defense. To find documents, use the Find External Documents Button and select each line item and then press find patient documents. This will retrieve clinical documents from external sources and you will need to select them and press load documents in order to view them. From here, you can click on each document to open for review.
    How do I register for the HHIE?s
    To register an account in the HealtheNet, all employees must navigate to the register screen and complete the User Change form. The User Change form needs to be faxed to your help desk and you will need to wait for 7 business days for your username. HHIE will reach out and schedule a 45 minute training session. For any tips or common questions, please visit the health record tip sheet
    How do I reset my password
    To reset your password, please visit the reset password page. The password reset video details step by step how to reset your password.
    Where can I find out more information about HHIE?
    You can find helpful information in the following locations:
    • Step-By-Step Registration Guide
    • Community Health Record Tip Sheet
    • Health eNet FAQs
    • How To Videos
    Will auto-login still work if I reset my password within the HHIE portal?
    If you reset your password in the HHIE portal, you will be prompted to enter in your new credentials during the auto-login process. After successfully entering your new credentials, you will only need to use your PIN to log in to the HHIE portal until your credentials change again.
    I forgot my PIN for auto-login. What do I do?
    If you have forgotten your IllumiCare pin, reset your pin by choosing "Don't have or can't remember your PIN?" A warning message will appear to inform you that all previous credentials and your existing PIN will be permanently deleted if you continue. By continuing, you will be prompted to enter in a new pin & your HHIE credentials. Next time you enter the app, please use your newly created pin to automatically log you in to the HHIE Portal.
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    controlled substance app
    ARUP Consult is a web-based laboratory test selection tool that provides point-of-care diagnostic and interpretive information for clinicians.  ARUP Consult assists providers with test selection and interpretation among nearly 300 diseases and provides clinical background and diagnostic information. The content is expert-authored by ARUP and University of Utah, congruent with the latest medical guidelines and literature.
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    observation app
    The observation timer shows the current time a patient has been in an observation 
    status. After 24 hours the Obs timer turns red to indicate that the patient is nearing the two-midnight rule. This is a visual reminder of the time they have spent in that status.
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    controlled substance app This app provides a link to your states PDMP database in support of the new law requiring review prior to prescribing controlled substance.
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    HHIE 
    This app is a robust, interoperable data exchange system that enables all health care providers, health plans, clinics, and hospitals to contribute and access complete health information with confidence throughout Hawaii.
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    ARUP - Frequently Asked Questions

    What is ARUP Consult?
    ARUP Consult is a web-based laboratory test selection tool that provides point-of-care diagnostic and interpretive information for clinicians.  ARUP Consult assists providers with test selection and interpretation among nearly 300 diseases and provides clinical background and diagnostic information. The content is expert-authored by ARUP and University of Utah, congruent with the latest medical guidelines and literature.
    When should I use ARUP Consult?
    ARUP Consult can be used to ensure providers are utilizing the latest best practices when they suspect a nuanced disease.  Searching ARUP’s extensive database will enhance the providers knowledge and ensure they are utilizing the most up to date clinical practice to care for their patients.
    Why doesn’t ARUP Consult contain information on all diseases?
    ARUP Consult is a lab focused tool that aids in the clinical diagnosis of disease.  It is not a replacement for broader content providers, rather, it narrows the scope of information and provides it in an easily digestible format for providers at the bedside.
    How can I contact ARUP if I have questions about their recommendations?
    Please contact ARUP at arupconsult@aruplab.com if you have questions or suggestions specific to their content.
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    Observation - Frequently Asked Questions

    How is the Obs Time calculated?
    The observation timer shows the current time a patient has been in an observation status.  This is based upon the provider order to place them into the observation status.
    Why is Obs Time Red?
    After 24 hours the Obs timer turns red to indicate that the patient is nearing the two midnight rule.  This is a visual reminder of the duration of time they have spent in that status.
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    Controlled Substance - Frequently Asked Questions

    What is a Prescription Drug Monitoring Program?
    A Prescription Drug Monitoring Program (PDMP) collects, monitors, and analyzes prescribing and dispensing data submitted by pharmacies and dispensing practitioners.
    How does this help me care for patients?
    A PDMP report provides a synopsis of the controlled substance prescriptions that have been filled by the patient to assist providers in the prescribing decisions in regards to the patient in question.
    Why do I need to look at this?
    Many states, as well as insurances, are implementing guideline law changes that require providers to check the state Prescription Drug Monitoring Database prior to prescribing narcotics in certain situations. This app automatically logs providers into your states PDMP portal using their existing credentials, and automatically enters in the required patient demographics to accelerate the PDMP search process.
    Will auto-login still work if I reset my password within the PDMP portal?
    If you reset your password in the PDMP portal, you will be prompted to enter in your new credentials during the auto-login process. After successfully entering your new credentials, you will only need to use your PIN to log in to the PDMP portal until your credentials change again.
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    • Proven Outcomes
    • Provider Workflow Friendly
    • Painless Implementation







    IllumiCare has been studied in both academic and community hospitals, comparing the behavior of providers with and without access to IllumiCare – of the same sub-specialties, in the same hospital and DRG-adjusted. Providers with IllumiCare, immediately after go-live, dropped their spend per admission by $170.






    The Smart Ribbon was designed by physicians for physicians. It unobtrusively presents actionable information, while putting the user in complete control of notifications.  With an Up Vote / Down Vote, providers can curate their personalized interests or simply mute all.

     





    Our team has implemented technology solutions in more than 500 hospitals. We built IllumiCare to use existing HL7 feeds and existing user authentication methods. There is no EMR-integration required. IllumiCare is a service designed for us to do the heavy lifting, so that our customers get the benefit without the pain. 



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